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IT Support Level 2

Mulgrave VIC 3170, Australia Req #1031
Friday, 17 September 2021
City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our new partners - Bunnings.

Your key responsibilities will see you:

  • Handle incoming support requests from end users via both telephone and e-mail with great customer service etiquette
  • Provide advanced troubleshooting for desktop, infrastructure and bespoke applications and use KBs to fix items on first call
  • Prioritize, schedule and escalate requests (when required) to the appropriate technician and team
  • Record, track and document the help desk request and problem-solving process, including all successful/unsuccessful decisions made, actions taken through to final resolution
  • Perform hands-on fixes at desktop level, including installing and upgrading software, implementation of file backups, configuring systems and applications
  • Perform preventative maintenance, including checking and data cleansing of workstations, printers and peripherals
  • Install, configure, test, maintain, monitor and troubleshoot end-user workstation hardware, networked peripheral devices and networking hardware products

To be considered for this role you will have / be:

  • University degree in Information Technology and/or 5 years equivalent work experience – Essential
  • ITIL Certification and experience in a metrics and process driven helpdesk environment (e.g. MSP) – Highly desirable
  • Knowledge of MDM (InTune) – Highly Desirable
  • Experience in Microsoft Office 365 management, bespoke application support, SharePoint, Azure – Highly Desirable
  • Experience with iPhone and iPad support - Desirable
  • Knowledge of SCCM and experience setting up laptops and mobile phones
  • Experience with desktop and server operating systems including Microsoft Windows 10 and exposure to Windows Server 2012+

If you would like the opportunity to be part of a growing Australian Facilities Management business, we would love to hear from you.  

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We provide a challenging and rewarding environment with ongoing professional development for all our Team Members.   

City does not accept any unsolicited resume referrals from Recruitment Agencies. City will not pay any placement fees relating to unsolicited resume referrals.

Other details

  • Pay Type Salary
This posting is inactive.
  • Mulgrave VIC 3170, Australia