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Technical Support Advisor - Technical Centre

Mulgrave VIC 3170, Australia Req #1019
Thursday, 9 September 2021
City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners - Coles.
THE OPPORTUNITY

Our role offers a proactive, motivated and tech savvy team player the opportunity to join a dynamic team, high performing team. Office based you will support our partners- Coles with your technical resource skills, remotely monitoring Refrigeration, HVAC and Lighting systems within stores.

This is a Full-time, 6 month fixed term position
  
You will require the following qualifications/experience: 
  • Working within a fast-paced Contact Centre environment that operates 24/7 and provides Contact Centre services to our partners
  • Work in a control room environment, monitoring alarm systems
  • Manage high volume of outbound calls to field technicians and stores
  • Accurately enter data
  • Deliver customer service to our partners and our field-based team members in our state of the art technical and sustainability centre
  
To be considered for this role you will have / be:
  • Demonstrated experience using multiple systems concurrently
  • A high level of attention to detail
  • The drive to succeed and able to achieve and exceed targets/KPIs
  • Proven ability to build and maintain customer relationships within a Contact Centre environment
  • Customer service experience within a Contact Centre environment - preferred
  • Previous experience in a Technical Support or service role - preferred
  
If you would like the opportunity to be part of a growing Australian Facilities Management business, we would love to hear from you.
If you would like the opportunity to be part of a growing Australian Facilities Management business, we would love to hear from you.  

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We provide a challenging and rewarding environment with ongoing professional development for all our Team Members.   

City does not accept any unsolicited resume referrals from Recruitment Agencies. City will not pay any placement fees relating to unsolicited resume referrals.

Other details

  • Pay Type Hourly
  • Travel Required No
  • Telecommute % 100
  • Mulgrave VIC 3170, Australia