Customer Service Advisor - Critical Incident Desk
Reporting to the Critical Incident Desk Supervisor, this role offers an enthusiastic, motivated and customer centric, customer service representative a wonderful opportunity to join a fast paced, driven and diverse team, and take your career to the next level by supporting our valued customer - Coles.
If you believe in delivering an outstanding and personable customer experience. Apply now!!!
This is a permanent part-time position working Saturdays and Sundays (including public holidays) across rotating shifts between the hours of 07:00 AM – 07:00PM.
Your key responsibilities will include:
- Effectively manage a high volume of both inbound/outbound calls.
- Resolve, manage and escalate incidents logged by our customers.
- Reporting to all Managers as required on all incidents and ensuring the correct processes are followed.
- Ensure a swift and efficient service whilst adhering to agreed service levels and KPI's.
- Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.
- Experience working in a call centre.
- Ability to remain calm under pressure; whilst demonstrating diligence and ability to multitask.
- Exceptional customer service focus.
- Excellent communication skills, both written and verbal.
- Strong attention to detail.
City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We provide a challenging and rewarding environment with ongoing professional development for all our Team Members.
City does not accept any unsolicited resume referrals from Recruitment Agencies. City will not pay any placement fees relating to unsolicited resume referrals.
- Pay Type Hourly
- Travel Required No
- Telecommute % 100
- Mulgrave VIC 3170, Australia